Shipping Policy

At Cinderlyssa, we understand the importance of a smooth and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place their order to the moment it arrives at their doorstep. Our shipping policy is designed to ensure timely delivery and customer satisfaction.

Shipping Methods:

We offer a variety of shipping methods to cater to our customers' needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements. Our shipping methods include:

  • USPS Ground/Standard Shipping: This method typically takes 3-5 business days for domestic orders and 7-14 business days for international orders.
  • USPS Priority Shipping: For those who need their items sooner, we offer expedited shipping options. This method ensures faster delivery within 1-3 business days for domestic orders and 3-7 business days for international orders.

Shipping Costs:

Shipping costs are calculated based on the weight and destination of the package. We strive to provide competitive shipping rates to our customers. The exact shipping cost will be calculated and displayed at the checkout page before you complete your purchase.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Our Turn around time to ship orders is 5-7 business days not including holidays and weekends. Please note that during peak seasons or promotional periods, order processing may take slightly longer up to 5 days added.

Tracking Your Order:

We understand the importance of being able to track your order. Once your package is shipped, you will receive a confirmation email with a tracking number. This tracking number can be used to monitor the progress of your shipment and estimate its arrival date.

International Shipping:

We do not offer international shipping at this time. 

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Customer Satisfaction:

At Cinderlyssa, customer satisfaction is our top priority. If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.